1. Does the selected shipping service apply to my Country and what is the carrier? How long will it take to arrive?
We offer free shipping when orders over $60 to most countries .
Delivery time = Process time ( order preparation )+ Shipping time.
• Free when orders over $60, $20 shipping fee when orders less than $60.
• Process Time: 1-2 weeks
| Carrier |
Corresponding products |
Shipping time |
Delivery area |
| DPD |
Most normal size and weight products |
2 weeks |
To most countries |
| Expedited Express for Small Pieces |
Specified products with a small size |
1-2 weeks |
| EMS |
Big size but light products |
2-4 weeks |
Please note: Fluctuating delivery times depending on flight information for the order time. Other remote countries would require more time. We are constantly improving our service, and we will try our best to find more and better carriers to work with.
For a faster shipping, please contact us at [email protected]
The delivery time we mentioned is only an estimate and mainly depends on the shipping time.
And the stock levels are indicated on our website based on stock levels that we receive either from our own or the manufacturers warehouse. Stock levels can change quickly. Even though we indicated In stock on our site, it doesn't mean that the product is actually in stock. By the time of order placement, the item may be sold.
Please do not schedule an electrician based on stock levels and delivery time indicated on our site. Only when the item arrives, the electrician should be scheduled.
• If you still have questions or need to ship to other countries, please contact us for inquiries: [email protected] .
>> Please see our Shipping Policy for more details.
2. Can I track my order?
Yes. Once your order has shipped, you will receive an email with a tracking number.
Click on this link https://www.17track.net/en and enter the tracking number.
You can also contact our customer service team [email protected] for the latest logistics information.
About Returns and Refunds
1. How do I cancel an order?
You can cancel your order for free within 24 hours without any reason.
If your order has been shipped, it cannot be canceled. If you insist on canceling it, you will be charged 30%-50% of the order amount for our storage costs, order preparation costs and shipping costs. This fee will be deducted from the refund of your(s) item(s).
2. What if I receive a damaged item?
Products received with broken glass, dented shades or frames are not considered defective and cannot be returned. In this case, we will replace the glass or shades at no additional charge.If you do not wish to receive a replacement and wish to return the item, we will treat it as a normal return and charge up to 35% of the return fee. We also reserve the right to deduct all outbound shipping charges from refunds.
3. When will I receive the refund?
After receiving your return, it can take up to 5 working days for the funds to credit back to your original payment (PayPal: 1-2 days; Credit card: 3-5 days). If you still have any problem about refund, please get in touch with us at [email protected] , we will reply you as soon as possible.
Please note that any cancellations or returns are subject to our Returns and Refunds Policy.
>>Learn more
About Product
1. How is the quality of your products?
We are committed to providing high quality products. All products such as dolls，Pendants, ornaments undergo strict quality control and inspection to ensure their durability and safety.
2. My product has quality issues, what should I do?
If there are any quality issues with the product you receive, please contact our customer service team immediately. We will solve the problem for you as soon as possible.
